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电力市场的放松管制意味着什么?

自2001年以来, the Singapore government has progressively deregulated the electricity market in order to encourage and promote competition within the various players in the electricity market. 通过这样做, business consumers have more options to competitively priced electricity prices and packages that best meet their needs.

在解除管制的市场下, contestable customers are free to choose independent electricity retailers, such as Senoko Energy and the type of contract that will best meet their business needs.

我如何知道我的公司是否有资格转换?

You will have previously received an official notification from SP Group if your company is eligible to apply for contestability.

如果你的月平均用电量超过2,000 kWh (equivalent to a monthly electricity bill of at least SGD 400) and did not receive any notification, 你可以自行申请可争议性. 此申请程序是免费的.

You will be eligible for contestability as long as you fulfill the following criteria:

• If your business monthly electricity consumption is above 2,000kWh

• If you have an existing contestable account and would like to apply contestability for the rest of your business sites

• If you have one or more existing business account that meets the prevailing 2,000kWh阈值单独或集体设置

For your convenience, we will be pleased to assist you with the contestability application. 你可以 打电话给我们的客户解决方案专家 寻求帮助.

可竞争的商业消费者有哪些选择?

If you are a contestable consumer, you can choose to purchase electricity from one of the following:

•来自持牌电力零售商(如Senoko Energy).

•从批发现货市场作为直接市场参与者.

• From the Wholesale Spot Market through the Market 支持 Services Licensee (MSSL) (which is currently SP Group).

What are the benefits of switching to Senoko Energy in the liberalised electricity market?

As a leading electricity supplier in Singapore’s electricity and energy market, Senoko Energy is committed to providing the best energy solution for our customers. Our team works hand in hand with you to understand your changing needs and provide your business with a diverse range of pricing options. We analyse your company’s operational needs and recommend you the product package best suited to your company’s usage patterns.

没有电力供应合同的, customers are exposed to risks such as costly price spikes that can occur in the wholesale electricity market. We strive to protect your business from fluctuating electricity prices by managing the risks associated with the wholesale market.

采用透明的方法, customers can be assured of excellent service quality coupled with a suite of services that centre around an efficient electricity supply to our customers.

想得到我们有竞争力的报价,你可以 申请报价. Our sales professionals will contact you and work out a customised energy solution for your business.

How do I decide which product and plan is the best for my business?
Our standard electricity packages are listed in our 能源计划 page. 要了解更多信息或要求定制报价,您可以 太阳城备用的客户关系顾问. Our Client Relations Consultants will work with you to determine your business needs and recommend a product that will derive the best benefits for you.
如何从SP集团切换到Senoko能源?

We’re glad you have decided to make the switch to Senoko Energy! Simply fill out our contact form in order for our experienced sales team to reach out to you.

你需要准备好这些物品:

•MSSL帐号

•经批准的签字人身份证的正反面图像

•您的业务简介或您最近的ACRA文件

•业务联系方式和地址

•上个月的电费账单

•供电场所的地址

切换到Senoko能源需要多长时间?

Upon receiving your signed application forms and supporting documents, your application can be approved as fast as 2 business days from the day you apply.

It will require around 30 business days for the process to be completed if there is a change of meter to Advanced Metering Infrastructure (AMI) meter.

AMI表和SRLP表有什么区别?

An Advanced Metering Infrastructure (AMI) meter allows for a more accurate reading as it reads electrical consumption every half hourly, 而SRLP仪表则由MSSL每2个月读取一次.

Senoko Energy will absorb the $40 AMI meter installation fee for all first-time AMI meter users.

什么是MSSL?
MSSL stands for Market 支持 Services Licensee and this role is currently fulfilled by SP Services. MSSL looks after the following: settlement of bills; meter reading; data management; and facilitating the transfer of customers from electrical retailers.
Why is MSSL under SP服务有限公司 involved in my switching process from SP Services to Senoko Energy?
SP服务有限公司, SP集团的成员, is the Market 支持 Services Licensee (MSSL) providing Market 支持 Services such as reading of electricity meters, data management and facilitation the transfer of customers from electrical retailers. 一旦赛诺科能源完成转让, your meter reading data records will be provided to us from SP服务有限公司/MSSL.
Will there be a disruption in my electrical supply when I switch?

The way electricity is supplied to your premise will not change. No installation is needed at your premise to switch to Senoko Energy.

除非更换仪表类型, there will not be any disruption caused by a change of electrical retailer. For a change of meter, the disruption will be less than half an hour.

我需要提供保证金吗?
这取决于您的业务能耗, Senoko能源需要大约1美元的保证金.平均每月账单金额的5到2倍. Review of security deposit is subject to the terms of your contract.